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Terms and conditions
CONDITIONS OF HIRE
Willow & Ware Prop Hire Ltd
These conditions govern all hire agreements between the Hirer and Hiree.
1. Parties
(a) The Hirer is Willow & Ware Prop Hire Ltd.
(b) The Hiree is the person or business named on the purchase order or rental agreement. If the Hiree’s business address is outside the UK, the Agent listed on the agreement will be jointly and severally responsible with the Hiree for all terms and conditions of the hire. The Agent’s address will be used for communication and service.
2. Hire Charges
Charges are based on the following schedule:
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1st week: 15% of the item’s quoted value
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2nd week: 10% of the item’s quoted value
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3rd and 4th weeks: 5% of the item’s quoted value per week
The maximum initial hire period is 4 weeks; longer periods can be arranged by special agreement. A minimum invoice amount of £50 applies to all transactions.
3. Extended Hire and Additional Charges
Any extension of the hire period must be agreed upon in writing at least 48 hours before the original return date. If approved, the Hirer will issue an extended hire quote and invoice.
Items returned late without prior agreement may incur a late fee of up to £150 or the value of the extended hire. Collections or returns outside of normal operating hours may also incur an Out of Hours Fee.
4. Payment
Payment is due at the time of hire (or for extensions, at the time of notice), unless the Hiree has an account, in which case payment is due within 30 days of the order date.
Payment methods include card or bank transfer. By providing card details, the Hiree authorises the Hirer to charge for any extended hire, loss, or damage.
5. Hirer’s Responsibility for Equipment
The Hirer shall assume full responsibility for the Equipment from the moment of collection (or delivery, if applicable) until its safe return to the Rental Company’s designated premises. This responsibility includes, but is not limited to, all risks of loss, theft, damage, or destruction of the Equipment, howsoever caused, during the hire period. The Hirer agrees to return the Equipment in the same condition as received (subject to reasonable wear and tear) and shall be liable for the full cost of repair or replacement (at the Rental Company’s discretion) should the Equipment be returned damaged, incomplete, or not returned at all.
Any items returned damaged or altered without consent will be repaired by the Hirer, with costs charged to the Hiree. Lost or irreparable items will be charged at their insurance risk value.
Any discrepancies must be reported within 24 hours of collection.
6. Insurance and Indemnity
The Hirer shall, at their own expense, effect and maintain comprehensive insurance coverage for the Equipment for its full replacement value against all risks, including loss, theft, damage, and third-party liability, for the entire hire period from collection to return. The insurance policy must name the Rental Company as an additional insured party or loss payee, and evidence of such insurance must be provided to the Rental Company upon request prior to collection. The Hirer agrees to indemnify, defend, and hold harmless the Rental Company, its employees, and agents from and against any claims, losses, damages, costs, or liabilities (including legal fees) arising out of the use, possession, or operation of the Equipment during the hire period.
The Hiree must insure all items for the duration of the hire period and provide proof of insurance upon request.
The Hiree agrees to indemnify the Hirer for any losses, damages, or claims arising from the Hiree’s use of the items, including personal injury claims from third parties or intellectual property infringement.
The Hirer’s liability is limited to £1,000 or the hire charge paid, except in cases of death or personal injury caused by the Hirer’s negligence.
7. Sub-Hire Restrictions
The Hirer shall not sub-hire, lend, or otherwise permit any third party to use the Equipment without the prior express written consent of the Rental Company. Any authorised sub-hire shall only be permitted on terms no less onerous than those set out in this Agreement, and the Hirer shall remain fully liable to the Rental Company for compliance with all obligations herein, including the safe custody, condition, and return of the Equipment. The Hirer shall ensure that any sub-hirer is bound by equivalent insurance and indemnity obligations as stipulated in this Agreement, and the Rental Company reserves the right to withhold consent at its absolute discretion.
The Hirer grants the Hiree a non-exclusive, non-transferable right to use the items solely for the agreed purpose (e.g., in film, TV, photography, or events). Any unauthorised use or breach of this clause will result in the Hirer’s right to demand the immediate return of the items.
8. Collection and Delivery
The Hiree is responsible for the collection and return of goods. The Hirer reserves the right to refuse to load goods if the provided transport is deemed unsuitable.
9. Preservation of Items
Items may not be altered without prior written consent. Any granted permission for alterations will be subject to specific conditions. Labels identifying items as the Hirer’s property must not be removed, and the items’ location must be provided upon request.
10. Copyright and Terms of Use
The Hirer grants the Hiree a non-exclusive, non-transferable right to use the items solely for the agreed purpose (e.g., in film, TV, photography, or events). Items cannot be lent or sub-hired to third parties.
If an item is marked with a “Licence to Use,” the Hirer guarantees ownership or control over the item’s use. Otherwise, the Hiree is responsible for securing necessary permissions for the agreed use.
Ownership of the items remains with the Hirer and/or copyright holders.
11. Surety
In some cases, the Hirer may request a surety to guarantee the Hiree’s performance of all hire terms. The surety will remain liable for all conditions, including payment for loss or damage.
12. Packing Cases
Packing cases provided free of charge must be returned, or they will be charged to the Hiree.
13. Order Cancellation
A 50% cancellation fee applies to confirmed orders cancelled within one working day before the dispatch date.
These Conditions of Hire are binding upon all parties as outlined above.